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Wednesday, March 13 • 10:30am - 10:55am
Collaborative Filtering Approach to Profile Insights of the Hotel Guests

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The goal of the project is to provide the users of Oracle's OPERA Property Management System (PMS) for hotels with a set of recommendations for guests based on their booking profiles, stated preferences, travel purposes, and spending history. Traditional approaches to profile insight estimation rely on manual data collection in the form of surveys, questionnaires, and hotel staff intuition, which limits their applicability due to the lack of the scalability. We propose a data-driven approach using Machine Learning to generate actionable insights and trends, which are reliable and explainable by leveraging OPERA PMS data and determining trends in guest similarity to output predictions. In our presentation, we describe the approach which utilizes Semantic Analysis and a hybrid Collaborative Filtering technique catering to the specific requirements of the Hotels domain. We also discuss the outcome of our computational experiments using the booking history from one of our customers.

avatar for Dhruv Agarwal

Dhruv Agarwal

Software Engineer, Oracle HGBU
"Any sufficiently advanced technology is indistinguishable from magic." - Arthur C. Clarke's 3rd Law.I am a passionate Software Engineer in constant pursuit of this magic. Strongly skilled at programming in JAVA, C/C++, JavaScript, PHP, and Python amongst others, I have a demonstrated... Read More →
avatar for Anirban Banerjee

Anirban Banerjee

Software Engineer, Oracle
Avid programmer and tech enthusiast who loves tackling challenging problems. Currently working as a software developer at Oracle. Always on the look out for new learning opportunities.
avatar for Akash  Chatterjee

Akash Chatterjee

Software Engineer, Oracle HGBU
I am part of Oracle Hospitality's AI and Data Science team.Opportunities to create an efficient amalgam of machine learning techniques and domain specific use cases excite me.Always up for conversations on technological disruptions, music, football or simply a random espionage novel... Read More →

Wednesday March 13, 2019 10:30am - 10:55am PDT
1-Rm 102 350 Oracle Parkway, Redwood City, CA, United States